Privacy Policy

1. Who we are

Controller: helmcraftsys.com, PE.

Address: 15 Bohdana Khmelnytskoho St, Office 402, Kyiv, 01030, Ukraine.

Email: contact@helmcraftsys.com.

Phone: +380 687 224 5355.

2. What personal data we collect

• Contact details you provide (e.g., name, email address, phone number).
• Booking and request details (e.g., dates and preferences you submit).
• Data related to your device or usage (e.g., IP address-derived data), where applicable.

3. How we use personal data

We use personal data to: (a) respond to inquiries and requests; (b) arrange tours and wellness services; (c) confirm bookings and provide related communications; (d) manage customer support; and (e) secure our systems and maintain service quality.

4. Lawful basis

We process personal data in accordance with Ukrainian data protection requirements, including but not limited to the Law of Ukraine “On Personal Data Protection” (№ 2297-VI from 01.06.2010). Where consent is required for a specific processing purpose, we collect it and respect your choices.

5. Data sharing

We may share personal data only when necessary to fulfill your request (for example, with service providers involved in arranging the tour or wellness services) or when required by law. We do not sell your personal data.

6. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including responding to requests, managing bookings, and complying with applicable legal requirements. Retention periods may vary depending on the type of request and legal obligations.

7. Your rights

Under Ukrainian law, you may have the right to access your personal data, request correction or deletion where applicable, and object to certain processing. To exercise your rights, contact us using the details below.

8. Contact us

To submit a privacy request, write to: contact@helmcraftsys.com.

If you prefer mail: 15 Bohdana Khmelnytskoho St, Office 402, Kyiv, 01030, Ukraine.